Frequently Asked Questions About Small Business IT Security in Australia
Clear answers about IT security reviews, virus removal and data backup services for Australian small businesses
Small Business IT Security Review
What is a Small Business IT Security Review?
The Small Business IT Security Review is a proactive assessment of your business IT systems. It’s designed to identify security gaps, misconfigurations, and hidden risks so they can be addressed before they cause disruption.
Do I need to have a problem to book this?
No.
Most businesses book an IT Security Review when everything appears to be working normally. Many security issues remain hidden until they cause downtime or data loss.
Is this service delivered remotely?
Yes.
The IT Security Review is delivered securely via remote access and Zoom, allowing us to support businesses Australia-wide, without onsite visits.
Will this disrupt my business operations?
No.
The process is designed to minimise disruption. In most cases, systems remain usable during the review. Any actions that could affect operations are discussed in advance.
Is this the same as virus or malware removal?
No.
Virus & Malware Removal is reactive — it fixes an existing issue.
The IT Security Review is preventative, focusing on system visibility, configuration, and reducing future risk.
What happens if issues are found?
Any issues identified are explained clearly.
Where appropriate, practical fixes may be applied, and you’ll receive clear guidance on recommended next steps. There is no obligation to proceed with additional services.
Is this suitable for very small businesses?
Yes.
The IT Security Review is designed specifically for small businesses, including sole traders and teams with only a few devices.
Do you lock clients into ongoing contracts?
No.
There are no long-term contracts. The IT Security Review is a standalone service.
How is pricing handled?
Pricing is fixed and based on your setup.
You’ll know the cost before any work begins. Full details are available on the pricing page.
Will this protect my business from all threats?
No service can eliminate all risk.
The IT Security Review focuses on identifying and reducing the most common and costly risks faced by small businesses.
Will you have access to our data or files?
The review focuses on system configuration and security posture.
We do not access business files unless required to investigate a specific issue, and all work is handled confidentially.
Do you offer a confidentiality agreement or NDA?
Yes.
We take confidentiality seriously. Non-Disclosure Agreements (NDAs) are available as part of onboarding where required.
Do we need to prepare anything beforehand?
No special preparation is required.
We’ll guide you through any information needed as part of the review.
What if we have multiple devices or systems?
The IT Security Review scales from single devices to small business environments with multiple systems and users.
What happens after the review?
You’ll receive clear findings and practical recommendations.
If further assistance is required, this can be discussed separately based on your needs.
Virus & Malware Removal
What is Virus & Malware Removal?
Virus & Malware Removal is an urgent-response service designed to identify and remove active threats, clean infected systems, and restore stability when something has already gone wrong.
When should I use this service?
You should use Virus & Malware Removal if:
You’re seeing virus or malware warnings
A system is unusually slow or unstable
Files are blocked or inaccessible
Something doesn’t feel right right now
Is Virus & Malware Removal delivered remotely?
Yes.
This service is delivered securely via remote access and Zoom,, allowing us to respond quickly and support businesses across Australia.
How quickly can you help?
If you contact us about a suspected infection, we aim to respond as quickly as possible to assess the situation and advise on next steps.
Will this remove all viruses and malware?
Confirmed threats are carefully removed, and systems are stabilised.
Where necessary, guidance is provided on additional protections to help reduce reinfection risk.
Will you install security software as part of virus removal?
Basic security adjustments are made as part of the cleanup.
Business-grade security software can be installed and configured separately if required.
Will my data be safe?
Yes.
All work is handled confidentially, and NDAs are available as part of onboarding if required.
Data Backup Strategy
What is a Data Backup Strategy?
A Data Backup Strategy is a structured assessment of how your business data is protected, stored, and recoverable.
It focuses on identifying critical information, reviewing backup coverage, and reducing the risk of data loss.
Do I need to have a problem to use this service?
No.
Most businesses engage this service proactively. Many backup weaknesses remain unnoticed until data is lost or recovery fails.
Is this service delivered remotely?
Yes.
The Data Backup Strategy service is delivered securely via remote access and Zoom, allowing us to support businesses Australia-wide without onsite visits.
What types of data do you review?
We focus on business-critical data, including:
• Client and customer records
• Financial and accounting data
• Emails and communications
• Operational documents
• Local and cloud-stored data
What if we already have backups?
That’s common.
This service evaluates how reliable, complete, and recoverable your existing backups actually are.
What kinds of risks are typically found?
Common issues include:
• Incomplete backup coverage
• Backups that have never been tested
• Misconfigured backup systems
• Single points of failure
• False assumptions about cloud protection
Will this disrupt our business operations?
No.
The review process is designed to minimise disruption. Systems typically remain fully usable during the assessment.
Will you access our business files?
No.
The assessment focuses on backup systems, storage locations, and protection mechanisms. Files are not accessed unless required and approved.
What happens if weaknesses are identified?
Findings are explained clearly.
You’ll receive practical, prioritised recommendations to strengthen data protection and recovery readiness.
Is this the same as cloud storage or syncing?
No.
Cloud storage and file syncing are not backups. A proper backup strategy ensures recoverability after deletion, corruption, ransomware, or system failure.
Is this suitable for very small businesses?
Yes.
Small businesses are often the most vulnerable to data loss due to informal or incomplete backup setups.
Do you lock clients into contracts?
No.
The Data Backup Strategy service is a standalone engagement with no long-term commitments.
How is pricing handled?
Pricing is fixed and based on your setup.
You’ll know the cost before any work begins. Full details are available on the pricing page.
What happens after the review?
You’ll gain clarity and confidence.
We provide clear documentation and practical guidance so you understand how your business data is protected and how it can be recovered.
General Questions
I’m not very tech-savvy. Will I understand?
Yes.
We avoid jargon and explain everything clearly so you understand what’s happening and why it matters.
I’m not sure which service I need.
That’s common.
We offer a free 15-minute consultation to help you decide whether an IT Security Review or Virus & Malware Removal is the right next step.
Why choose Protect Your PC?
Australian-based service
Designed specifically for small businesses
Clear communication, no jargon
Prevention-focused approach
No pressure or unnecessary upsells
