Protect Your PC – Privacy Policy

Effective Date: 15/11/2025

Protect Your PC (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access our Website or engage our Services. By using our Website or Services, you consent to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our Services, including:

  • Identity information: Name, company, job title

  • Contact information: Email address, phone number (if provided)

  • Device and technical information: Device type, operating system, software, system specifications, IP address, browser type

  • Service information: Records of IT services provided, service history, and support interactions

  • Other information: Any information voluntarily provided via forms, emails, or Service requests

We do not collect sensitive personal information unless you explicitly provide it for the purpose of a Service request.

2. How We Use Personal Information

We use personal information for purposes including:

  • Providing IT services, including remote support, malware/virus removal, and software installation

  • Managing software licensing, updates, and third-party software compliance (including ESET products)

  • Responding to enquiries, Service requests, and administrative communications

  • Maintaining records in accordance with legal and regulatory obligations

  • Sending marketing communications, where you have provided explicit consent

We do not sell, trade, or rent your personal information to third parties.

3. Legal Basis for Processing

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), we process personal information on the basis of:

  • Consent: When you submit forms, accept agreements, or voluntarily provide information

  • Performance of a contract: Providing Services requested by you

  • Legal obligations: Record keeping, compliance, or responding to lawful requests

4. Disclosure of Personal Information

We may share personal information with:

  • Service providers assisting in Service delivery (e.g., remote access tools such as Zoom, Microsoft Teams, RustDesk, or ESET software)

  • Legal or regulatory authorities where required by law

  • Third-party software vendors for licensing, updates, or technical support

We take reasonable steps to ensure that any third party uses your information only for the intended purpose and complies with privacy requirements.

5. International Transfers

Some of the remote access tools and cloud-based services we use may operate on servers outside Australia. We take reasonable steps to ensure that any international transfer of personal information is secure and complies with Australian privacy law.

6. Data Storage, Security, and Retention

  • Personal information is stored securely on encrypted systems and is only accessible to authorised personnel.

  • Remote sessions are conducted using secure, encrypted tools such as Zoom, Microsoft Teams, RustDesk, or ESET software.

  • We retain personal information and service records only as long as necessary to provide Services and comply with legal obligations.

  • While we take all reasonable precautions to protect personal information, no online or electronic system is completely secure, and you acknowledge this inherent risk.

7. Your Rights

You have the right to:

  • Access your personal information

  • Correct any inaccuracies

  • Request deletion of personal information where not required for legal or contractual purposes

  • Withdraw consent for processing where applicable

To exercise your rights, contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Cookies and Website Analytics

  • Our Website may use cookies or similar tracking technologies to improve functionality, user experience, and analyse website traffic.

  • No personally identifiable information is collected via cookies unless voluntarily submitted via forms.

  • You may disable cookies via your browser settings; however, some Website features may not function correctly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on the Website with an updated Effective Date. Continued use of the Website or Services constitutes acceptance of the updated Privacy Policy.

Contact Information

For questions regarding this Privacy Policy, please contact:

Protect Your PC
Website: www.protectyourpc.com.au