Protect Your PC – Privacy Policy

Effective Date: 15/11/2025

Protect Your PC Pty Ltd ACN [insert ACN] (“Protect Your PC,” “we,” “us,” or “our”) is committed to protecting the privacy of all clients, website visitors, and users of our Services. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or engaging our Services, you consent to the collection and use of your personal information as described herein.

1. Personal Information We Collect

We may collect personal information reasonably necessary to provide our Services, including but not limited to:

  • Identity Information: Name, company, job title.

  • Contact Information: Email address, phone number (if provided).

  • Device and Technical Information: Device type, operating system, system specifications, IP address, browser type.

  • Service Information: Records of IT services provided, service history, support interactions, and system configurations.

  • Voluntarily Provided Information: Any information submitted via forms, emails, or Service requests.

We do not collect sensitive personal information unless expressly provided for a Service request.

2. Purpose and Use of Personal Information

Personal information is collected and used for purposes including:

  • Provision of IT and cybersecurity services, including remote support, virus/malware removal, and software installation.

  • Management of software licences, updates, and compliance with third-party software requirements (including ESET products).

  • Responding to enquiries, Service requests, and administrative communications.

  • Maintaining records to meet legal, regulatory, and contractual obligations.

  • Sending marketing or promotional communications where explicit consent has been provided.

We do not sell, trade, or rent personal information to third parties.

3. Legal Basis for Processing

In accordance with the Privacy Act 1988 (Cth), we process personal information on the following grounds:

  • Consent: Where you voluntarily provide information via forms, agreements, or communications.

  • Performance of a Contract: Necessary to deliver the Services you have requested.

  • Legal Obligation: Compliance with applicable laws, record-keeping requirements, or responding to lawful requests.

4. Disclosure of Personal Information

We may disclose personal information to:

  • Service Providers: Tools and platforms required for service delivery, including Zoom, Microsoft Teams, RustDesk, or ESET software.

  • Legal or Regulatory Authorities: Where disclosure is required by law or regulatory obligation.

  • Third-Party Vendors: For software licensing, updates, or technical support.

We take reasonable steps to ensure that any third party uses personal information solely for the purpose intended and in compliance with privacy requirements.

5. International Transfers

Certain remote access tools or cloud-based platforms used may operate on servers outside Australia. We implement reasonable measures to ensure that any international transfer of personal information is secure and compliant with Australian privacy law.

6. Data Storage, Security, and Retention

  • Personal information is stored securely using encryption and access controls.

  • Remote sessions are conducted via secure, encrypted platforms such as Zoom, Microsoft Teams, RustDesk, or ESET software.

  • Personal information and service records are retained only for as long as necessary to provide Services and comply with legal obligations.

  • While all reasonable steps are taken to protect personal information, no electronic system is entirely secure, and you acknowledge this inherent risk.

7. Your Rights

You have the right to:

  • Access the personal information held about you.

  • Correct or update inaccurate information.

  • Request deletion of personal information where not required for legal or contractual obligations.

  • Withdraw consent for the collection or use of personal information where applicable.

Requests should be submitted via the contact information below. If unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality, user experience, and analyse traffic.

  • Cookies do not collect personally identifiable information unless voluntarily submitted via forms.

  • You may disable cookies in your browser settings; however, some website features may not function correctly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the website with an updated Effective Date. Continued use of the website or Services constitutes acceptance of the revised Privacy Policy.

10. Contact Information

For enquiries or to exercise your privacy rights, please contact:

Protect Your PC Pty Ltd
Website: www.protectyourpc.com.au